Privacy Policy

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

When you register for an account or submit a case, we may collect:

• Full name and contact information (email address, phone number, mailing address)
• Government-issued identification documents for verification purposes
• Financial information related to your fraud case (transaction records, wallet addresses)
• Communication records with alleged fraudsters
• Any documentation supporting your recovery claim

Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URLs)
• Location information (country, region based on IP address)
• Cookies and similar tracking technologies

Blockchain Data

As part of our investigation services, we analyze publicly available blockchain data including transaction histories, wallet addresses, and smart contract interactions related to your case.

How We Use Your Information

We use the information we collect for the following purposes:

• Case Investigation: To trace stolen funds, identify perpetrators, and support recovery efforts
• Service Delivery: To provide, maintain, and improve our recovery services
• Communication: To send case updates, respond to inquiries, and provide customer support
• Legal Compliance: To comply with legal obligations and cooperate with law enforcement when required
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Analytics: To understand how our services are used and improve user experience
• Marketing: With your consent, to send promotional communications about our services

Legal Basis for Processing (EEA/UK Users)

If you are located in the European Economic Area or United Kingdom, our legal bases for processing include:

• Performance of contract with you
• Compliance with legal obligations
• Legitimate interests (fraud prevention, service improvement)
• Your explicit consent where required

Information Sharing

We may share your information in the following circumstances:

With Your Consent

We may share your information when you explicitly authorize us to do so, such as when coordinating with your legal representatives or other parties involved in your recovery case.

Service Providers

We work with trusted third-party service providers who assist in delivering our services, including:

• Legal partners and law firms in various jurisdictions
• Blockchain analytics providers
• Cloud hosting and storage providers
• Payment processors
• Communication service providers

These providers are contractually bound to protect your information and use it only for specified purposes.

Law Enforcement

We may disclose information to law enforcement agencies, regulatory bodies, courts, or other public authorities when required by law or when necessary to:

• Support criminal investigations related to your case
• Protect our rights, safety, or property
• Prevent illegal activities or fraud
• Comply with legal processes

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and your options.

Data Security

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict role-based access controls limit who can view your data
• Monitoring: Continuous security monitoring and intrusion detection systems
• Audits: Regular security audits and penetration testing by independent firms
• Staff Training: All employees undergo security awareness training
• Incident Response: Documented procedures for responding to security incidents

While we implement industry-standard security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill the purposes described in this policy
• Comply with legal, regulatory, and contractual obligations
• Support ongoing legal proceedings or potential claims
• Maintain business records as required by applicable laws

Case-related information is typically retained for a minimum of 7 years after case closure to support any future legal proceedings or regulatory inquiries. After this period, data is securely deleted or anonymized.

You may request deletion of your personal information at any time, subject to our legal retention obligations.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request a copy of the personal information we hold about you in a structured, commonly used format.

Correction

You can request that we correct any inaccurate or incomplete personal information.

Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

Restriction

You can request that we restrict processing of your personal information in certain circumstances.

Objection

You may object to processing based on legitimate interests or for direct marketing purposes.

Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@recoverycrm.com. We will respond to your request within 30 days.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards including:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with all service providers
• Adequacy decisions where applicable
• Binding Corporate Rules for internal transfers

By using our services, you consent to the transfer of your information to countries outside your jurisdiction as described in this policy.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

If you believe a child has provided us with personal information, please contact us immediately at privacy@recoverycrm.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or prominent notice on our platform
• Obtain your consent where required by law

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

For EU/UK residents, you also have the right to lodge a complaint with your local supervisory authority if you believe your data protection rights have been violated.